The Importance of Retention Rate and Customer Scalability
- AuthorElodie
- DateDec 18, 2024
- Views4444
In the competitive world of B2B solution providers, as market reach expands, it is inevitable that customer feedback will include both positive reviews and occasional complaints. This highlights the importance of focusing on product quality, customer satisfaction, and technical expertise to ensure sustainable growth.
One key indicator of a company’s performance is the retention rate and the extent to which existing customers renew or expand their contracts. This demonstrates trust, satisfaction, and the perceived value of the solutions provided.
Although People and Technology Co., Ltd. is still a young company, now in its fourth year, we are honored to share that our existing customers continue to place their trust in us through renewal and expansion contracts. We would like to take this opportunity to express our sincere gratitude to all our clients.
Notable Customer Success Stories
Hotel Shilla – RTLS-Based Samsung Healthcare Platform (SHP):
Successfully expanded to three additional locations.Hotel Shilla Duty-Free – Offline Store Digitalization (OSD):
After completing the first phase, we secured contracts for two additional enhancement phases.Hanwha Eagles – Beacon-Based Smart Ball Park:
Completed a second-phase enhancement contract to improve the service further.Korea Centers for Disease Control and Prevention – IoT-Based Patient Management for Infectious Diseases:
Expanded with a second-year project renewal.KT Kibot 2 – Operation and Maintenance Contract:
Renewed and extended for three consecutive years.COEX Smart MICE – LBS Services:
Successfully secured the 2017 operations contract.
Our Customers’ Success is Our Success
At People and Technology, we believe that our growth is directly tied to the success of our customers. Their continued trust and collaboration inspire us to push boundaries and deliver the highest quality solutions.
We are committed to maintaining these partnerships and ensuring mutual success as we continue to innovate.
Thank you for your support! We promise to always do our best!